Return & Refund Policy | Eyedell.com

Effective Date: June , 2026

At Eyedell.com, customer satisfaction is our highest priority. Every pair of eyewear is carefully inspected before shipping to ensure the highest quality standards. If you are not completely satisfied with your purchase, please review our Return & Refund Policy below.

7-Day Easy Return Policy

We offer a 7-day return and exchange policy on eligible products from the date of delivery.

Products eligible for return include:

  • Non-prescription eyeglass frames
  • Sunglasses
  • Computer glasses (without custom prescription lenses)
  • Accessories

To qualify for a return, the product must:

  • Be unused and in original condition
  • Include all original packaging, tags, cleaning cloth, and case
  • Have no scratches, damage, or signs of wear
  • Be accompanied by the original invoice or order confirmation

Non-Returnable Products

Due to hygiene and customization requirements, the following products cannot be returned or refunded:

  • Prescription eyeglasses made according to your prescription
  • Custom-made prescription lenses
  • Progressive lenses
  • Bifocal lenses
  • Blue Cut prescription lenses
  • Photochromic prescription lenses
  • High-index lenses
  • Products damaged due to misuse or improper handling
  • Products purchased during clearance or final sale (unless damaged)

Since prescription lenses are custom manufactured specifically for each customer, they cannot be resold or reused. Therefore, refunds cannot be issued for customized lenses except in cases of manufacturing defects or errors made by Eyedell.com.

Damaged, Defective or Incorrect Products

If you receive:

  • A damaged product
  • A defective product
  • The wrong item
  • An incorrect prescription due to our manufacturing error

Please contact us within 48 hours of delivery.

Email us with:

  • Order Number
  • Photographs of the product
  • Unboxing video (recommended)
  • Brief description of the issue

After verification, Eyedell.com will arrange:

  • Free replacement
  • Free correction of prescription errors caused by us
  • Full refund where applicable

Exchange Policy

Eligible products may be exchanged within 7 days of delivery.

Exchanges are subject to:

  • Product availability
  • Successful quality inspection of the returned item

Customers requesting an exchange for reasons such as style, size, or color preference may be responsible for return shipping charges unless the error occurred on our part.

Order Cancellation

Orders may be cancelled before dispatch.

Once an order has been proceed, cancellation is no longer possible. Customers may instead request a return if the product qualifies under this policy.

Customized prescription orders enter production shortly after confirmation and generally cannot be cancelled once manufacturing has begun.

Refund Process

Once your returned product is received and passes quality inspection:

  • Refunds are initiated within 3–5 business days
  • Bank or payment provider processing may require an additional 5–10 business days
  • Refunds are issued to via UPI or Bank Transfer method 

For Cash on Delivery (COD) orders, refunds will be processed via:

  • UPI
  • Bank Transfer

Customers may be asked to provide bank account or UPI details.

Return Shipping

If the return is due to:

  • Manufacturing defect
  • Wrong product
  • Shipping damage
  • Incorrect prescription from Eyedell.com

Eyedell.com will bear all return shipping charges.

If the return is due to:

  • Change of mind
  • Wrong style selection
  • Incorrect size selected by the customer

Return shipping charges may be deducted from the refund amount.

Products Not Eligible for Refund

Refunds will not be issued if:

  • Products are returned after 7 days.
  • Products show signs of use, scratches, or damage.
  • Original packaging or accessories are missing.
  • Prescription details provided by the customer were incorrect.
  • Damage occurred due to improper handling after delivery.

How to Request a Return

To initiate a return:

  1. Contact our Customer Support within 7 days of delivery.
  2. Share your Order ID.
  3. Provide photographs (and an unboxing video if available).
  4. Our team will verify your request.
  5. Once approved, we will arrange pickup or provide return shipping instructions.

Important Notes

  • Minor color variations may occur due to monitor settings and photography.
  • Prescription accuracy depends entirely on the prescription provided by the customer.
  • Please verify your prescription before placing an order.
  • Eyedell.com reserves the right to refuse returns that do not meet the conditions stated in this policy.

Contact Us

Eyedell.com Customer Support

Email:eyedelleyewear@gmail.com

Website: https://eyedell.com

whatsapp:9907511099

Business Hours:
Monday – Saturday
10:00 AM – 7:00 PM (IST)

Why Shop with Eyedell?

Thank you for choosing Eyedell.com. We appreciate your trust and look forward to helping you enjoy clear, comfortable vision.